{"id":3124,"date":"2023-08-23T20:30:52","date_gmt":"2023-08-23T20:30:52","guid":{"rendered":"https:\/\/calvagni.com\/?page_id=3124"},"modified":"2025-10-08T19:21:24","modified_gmt":"2025-10-08T19:21:24","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/calvagni.com\/es\/preguntas-frecuentes\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"\n<h3 class=\"wp-block-heading has-text-align-center has-background\" style=\"background-color:#f7f7f7\">Preguntas Frecuentes<\/h3>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#d6d6d6;color:#d6d6d6\"\/>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center\">Si no puedes encontrar la respuesta aqu\u00ed, <a href=\"https:\/\/calvagni.com\/es\/contactanos\/\"><strong>cont\u00e1ctanos<\/strong><\/a><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">    \n\n    <section \n        data-name=\"acf-block-accordion\" \n        id=\"block_3d846f50182e7e30fea0925be065b09b\"     \n        class=\"  \"\n        style=\"\"\n    >\n        <div x-data='blockAccordion({\"selected\":null})' class=\"space-y-4\">\n                            <div class=\"rounded-lg overflow-hidden shadow-xl\">\n                    <div \n                        x-on:click=\"selected === 0 ? selected = null : selected = 0\" \n                        class=\"w-full flex justify-between items-center p-4 bg-white hover:bg-gray-50 transition leading-snug cursor-pointer\"\n                        style=\"background-color: ; color: ;\"\n                    >\n                        <span class=\"font-semibold text-gray-800\">\n                            1. \u00bfD\u00f3nde puedo comprar Calvagni?                        <\/span>\n                        <svg \n                            :class=\"selected === 0 ? 'rotate-180' : ''\" \n                            class=\"w-5 h-5 text-gray-500 transition-transform duration-300 ease-in-out\" \n                            fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"\n                        >\n                            <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\" \/>\n                        <\/svg>\n                    <\/div>\n                    <div \n                        x-cloak\n                        x-ref=\"container0\" \n                        x-bind:style=\"selected == 0 ? 'max-height: ' + $refs.container0.scrollHeight + 'px' : ''\"\n                        class=\"overflow-hidden transition-all max-h-0\"\n                    >\n                        <div\n                            class=\"px-4 pb-4 pt-2 text-gray-700 overflow-hidden\"\n                        >\n                            <p>Encuentra todos nuestros productos aqu\u00ed, en nuestra <strong><a href=\"https:\/\/calvagni.com\/es\/coleccion\/\">tienda online<\/a><\/strong>. Actualmente, nuestra marca realiza env\u00edos a Europa, Reino Unido, Uruguay y Argentina.<\/p>\n<p>Nuestros env\u00edos a Estados Unidos est\u00e1n suspendidos temporalmente.<\/p>\n<p><strong><a href=\"https:\/\/calvagni.com\/es\/#subscribe\">Suscr\u00edbete aqu\u00ed<\/a><\/strong> para recibir novedades de nuestra colecci\u00f3n, nuevos lanzamientos y beneficios especiales.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"rounded-lg overflow-hidden shadow-xl\">\n                    <div \n                        x-on:click=\"selected === 1 ? selected = null : selected = 1\" \n                        class=\"w-full flex justify-between items-center p-4 bg-white hover:bg-gray-50 transition leading-snug cursor-pointer\"\n                        style=\"background-color: ; color: ;\"\n                    >\n                        <span class=\"font-semibold text-gray-800\">\n                            2. \u00bfC\u00f3mo elijo mi talla?                        <\/span>\n                        <svg \n                            :class=\"selected === 1 ? 'rotate-180' : ''\" \n                            class=\"w-5 h-5 text-gray-500 transition-transform duration-300 ease-in-out\" \n                            fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"\n                        >\n                            <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\" \/>\n                        <\/svg>\n                    <\/div>\n                    <div \n                        x-cloak\n                        x-ref=\"container1\" \n                        x-bind:style=\"selected == 1 ? 'max-height: ' + $refs.container1.scrollHeight + 'px' : ''\"\n                        class=\"overflow-hidden transition-all max-h-0\"\n                    >\n                        <div\n                            class=\"px-4 pb-4 pt-2 text-gray-700 overflow-hidden\"\n                        >\n                            <p>Desarrollamos una <a href=\"https:\/\/calvagni.com\/es\/nuestra-guia-de-tallas\/\">tabla con tallas<\/a> recomendadas para cada tipo de cuerpo. Busca en tu \u00edtem favorito las medidas que mejor te sienta.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"rounded-lg overflow-hidden shadow-xl\">\n                    <div \n                        x-on:click=\"selected === 2 ? selected = null : selected = 2\" \n                        class=\"w-full flex justify-between items-center p-4 bg-white hover:bg-gray-50 transition leading-snug cursor-pointer\"\n                        style=\"background-color: ; color: ;\"\n                    >\n                        <span class=\"font-semibold text-gray-800\">\n                            3. \u00bfC\u00f3mo hago seguimiento de mi pedido?                        <\/span>\n                        <svg \n                            :class=\"selected === 2 ? 'rotate-180' : ''\" \n                            class=\"w-5 h-5 text-gray-500 transition-transform duration-300 ease-in-out\" \n                            fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"\n                        >\n                            <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\" \/>\n                        <\/svg>\n                    <\/div>\n                    <div \n                        x-cloak\n                        x-ref=\"container2\" \n                        x-bind:style=\"selected == 2 ? 'max-height: ' + $refs.container2.scrollHeight + 'px' : ''\"\n                        class=\"overflow-hidden transition-all max-h-0\"\n                    >\n                        <div\n                            class=\"px-4 pb-4 pt-2 text-gray-700 overflow-hidden\"\n                        >\n                            <p>Una vez que tu pedido haya salido de nuestras instalaciones recibir\u00e1s un mensaje por email del estado del env\u00edo y te facilitaremos la informaci\u00f3n de su n\u00famero de seguimiento.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"rounded-lg overflow-hidden shadow-xl\">\n                    <div \n                        x-on:click=\"selected === 3 ? selected = null : selected = 3\" \n                        class=\"w-full flex justify-between items-center p-4 bg-white hover:bg-gray-50 transition leading-snug cursor-pointer\"\n                        style=\"background-color: ; color: ;\"\n                    >\n                        <span class=\"font-semibold text-gray-800\">\n                            4. Mi paquete se ha perdido, me pueden ayudar?                        <\/span>\n                        <svg \n                            :class=\"selected === 3 ? 'rotate-180' : ''\" \n                            class=\"w-5 h-5 text-gray-500 transition-transform duration-300 ease-in-out\" \n                            fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"\n                        >\n                            <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\" \/>\n                        <\/svg>\n                    <\/div>\n                    <div \n                        x-cloak\n                        x-ref=\"container3\" \n                        x-bind:style=\"selected == 3 ? 'max-height: ' + $refs.container3.scrollHeight + 'px' : ''\"\n                        class=\"overflow-hidden transition-all max-h-0\"\n                    >\n                        <div\n                            class=\"px-4 pb-4 pt-2 text-gray-700 overflow-hidden\"\n                        >\n                            <p>Lo sentimos! Puedes contactar a atenci\u00f3n al cliente <strong><a href=\"https:\/\/calvagni.com\/es\/contactanos\/\">aqu\u00ed<\/a>.<\/strong><\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"rounded-lg overflow-hidden shadow-xl\">\n                    <div \n                        x-on:click=\"selected === 4 ? selected = null : selected = 4\" \n                        class=\"w-full flex justify-between items-center p-4 bg-white hover:bg-gray-50 transition leading-snug cursor-pointer\"\n                        style=\"background-color: ; color: ;\"\n                    >\n                        <span class=\"font-semibold text-gray-800\">\n                            5. Quiero devolver un producto, \u00bfc\u00f3mo es el procedimiento?                        <\/span>\n                        <svg \n                            :class=\"selected === 4 ? 'rotate-180' : ''\" \n                            class=\"w-5 h-5 text-gray-500 transition-transform duration-300 ease-in-out\" \n                            fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"\n                        >\n                            <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\" \/>\n                        <\/svg>\n                    <\/div>\n                    <div \n                        x-cloak\n                        x-ref=\"container4\" \n                        x-bind:style=\"selected == 4 ? 'max-height: ' + $refs.container4.scrollHeight + 'px' : ''\"\n                        class=\"overflow-hidden transition-all max-h-0\"\n                    >\n                        <div\n                            class=\"px-4 pb-4 pt-2 text-gray-700 overflow-hidden\"\n                        >\n                            <p>No te preocupes. Puedes cambiar o devolver tu pedido:<\/p>\n<ul>\n<li>Europa: en un plazo m\u00e1ximo de 30 (treinta) d\u00edas naturales desde la recepci\u00f3n de tu pedido.<\/li>\n<li>Internacional: en un plazo m\u00e1ximo de 20 (veinte) d\u00edas naturales desde la recepci\u00f3n de tu pedido.<\/li>\n<li>Deber\u00e1s enviar el\/los art\u00edculo\/s adquirido\/s mediante el servicio de mensajer\u00eda que prefieras. Si corresponde, ten en cuenta que se podr\u00eda deducir el importe de la reentrada del producto etiquetado m\u00e1s los gastos de aduana. Inicia el proceso completando este <strong><a href=\"https:\/\/e.amphoralogistics.com\/1ba59a50-2e24-4f4c-970a-bb98fe5891f3\" rel=\"nofollow noopener\" target=\"_blank\">formulario<\/a><\/strong>.<\/li>\n<\/ul>\n<p>Puedes contactar con nuestro servicio de <a href=\"https:\/\/calvagni.com\/es\/contactanos\/\">atenci\u00f3n al cliente aqu\u00ed.<\/a><\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"rounded-lg overflow-hidden shadow-xl\">\n                    <div \n                        x-on:click=\"selected === 5 ? selected = null : selected = 5\" \n                        class=\"w-full flex justify-between items-center p-4 bg-white hover:bg-gray-50 transition leading-snug cursor-pointer\"\n                        style=\"background-color: ; color: ;\"\n                    >\n                        <span class=\"font-semibold text-gray-800\">\n                            6. Si quiero cambiar tallas o colores, como procedo?                        <\/span>\n                        <svg \n                            :class=\"selected === 5 ? 'rotate-180' : ''\" \n                            class=\"w-5 h-5 text-gray-500 transition-transform duration-300 ease-in-out\" \n                            fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"\n                        >\n                            <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\" \/>\n                        <\/svg>\n                    <\/div>\n                    <div \n                        x-cloak\n                        x-ref=\"container5\" \n                        x-bind:style=\"selected == 5 ? 'max-height: ' + $refs.container5.scrollHeight + 'px' : ''\"\n                        class=\"overflow-hidden transition-all max-h-0\"\n                    >\n                        <div\n                            class=\"px-4 pb-4 pt-2 text-gray-700 overflow-hidden\"\n                        >\n                            <p>Puedes cambiar de talla o color, siguiendo estas <strong><a href=\"https:\/\/calvagni.com\/es\/politica-de-devoluciones-y-cambios\/\">instrucciones<\/a><\/strong>.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"rounded-lg overflow-hidden shadow-xl\">\n                    <div \n                        x-on:click=\"selected === 6 ? selected = null : selected = 6\" \n                        class=\"w-full flex justify-between items-center p-4 bg-white hover:bg-gray-50 transition leading-snug cursor-pointer\"\n                        style=\"background-color: ; color: ;\"\n                    >\n                        <span class=\"font-semibold text-gray-800\">\n                            7. \u00bfEs posible cambiar mi pedido despu\u00e9s de haberlo pagado?                        <\/span>\n                        <svg \n                            :class=\"selected === 6 ? 'rotate-180' : ''\" \n                            class=\"w-5 h-5 text-gray-500 transition-transform duration-300 ease-in-out\" \n                            fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"\n                        >\n                            <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\" \/>\n                        <\/svg>\n                    <\/div>\n                    <div \n                        x-cloak\n                        x-ref=\"container6\" \n                        x-bind:style=\"selected == 6 ? 'max-height: ' + $refs.container6.scrollHeight + 'px' : ''\"\n                        class=\"overflow-hidden transition-all max-h-0\"\n                    >\n                        <div\n                            class=\"px-4 pb-4 pt-2 text-gray-700 overflow-hidden\"\n                        >\n                            <p><strong><a href=\"https:\/\/calvagni.com\/es\/contactanos\/\">Cont\u00e1ctanos<\/a> <\/strong>y haremos todo lo posible!. Puedes cambiar tu pedido durante los primeros 30 minutos despu\u00e9s de la compra. No garantizamos cambios despu\u00e9s de ese tiempo, ya que el pedido ya se estar\u00e1 preparando. De todos modos, cont\u00e1ctanos para obtener ayuda.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"rounded-lg overflow-hidden shadow-xl\">\n                    <div \n                        x-on:click=\"selected === 7 ? selected = null : selected = 7\" \n                        class=\"w-full flex justify-between items-center p-4 bg-white hover:bg-gray-50 transition leading-snug cursor-pointer\"\n                        style=\"background-color: ; color: ;\"\n                    >\n                        <span class=\"font-semibold text-gray-800\">\n                            7. \u00bfPueden ayudarme con productos da\u00f1ados?                        <\/span>\n                        <svg \n                            :class=\"selected === 7 ? 'rotate-180' : ''\" \n                            class=\"w-5 h-5 text-gray-500 transition-transform duration-300 ease-in-out\" \n                            fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"\n                        >\n                            <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\" \/>\n                        <\/svg>\n                    <\/div>\n                    <div \n                        x-cloak\n                        x-ref=\"container7\" \n                        x-bind:style=\"selected == 7 ? 'max-height: ' + $refs.container7.scrollHeight + 'px' : ''\"\n                        class=\"overflow-hidden transition-all max-h-0\"\n                    >\n                        <div\n                            class=\"px-4 pb-4 pt-2 text-gray-700 overflow-hidden\"\n                        >\n                            <p>Tienes derecho al reembolso del valor del producto defectuoso o entregado que no se corresponda con el pedido realizado.<br \/>\nEn este caso, deber\u00e1s realizar la devoluci\u00f3n del producto seg\u00fan el <strong><a href=\"https:\/\/calvagni.com\/es\/politica-de-devoluciones-y-cambios\/\">procedimiento establecido<\/a> <\/strong>y no tendr\u00e1s que afrontar costos de devoluci\u00f3n.<\/p>\n<p>Los productos cuentan con la garant\u00eda legal y, para utilizarla, es imprescindible conservar el comprobante de compra y de entrega.<br \/>\nPuedes devolver el producto da\u00f1ado durante seis (6) meses.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"rounded-lg overflow-hidden shadow-xl\">\n                    <div \n                        x-on:click=\"selected === 8 ? selected = null : selected = 8\" \n                        class=\"w-full flex justify-between items-center p-4 bg-white hover:bg-gray-50 transition leading-snug cursor-pointer\"\n                        style=\"background-color: ; color: ;\"\n                    >\n                        <span class=\"font-semibold text-gray-800\">\n                            8. \u00bfCu\u00e1les m\u00e9todos de pago aceptan?                        <\/span>\n                        <svg \n                            :class=\"selected === 8 ? 'rotate-180' : ''\" \n                            class=\"w-5 h-5 text-gray-500 transition-transform duration-300 ease-in-out\" \n                            fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"\n                        >\n                            <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\" \/>\n                        <\/svg>\n                    <\/div>\n                    <div \n                        x-cloak\n                        x-ref=\"container8\" \n                        x-bind:style=\"selected == 8 ? 'max-height: ' + $refs.container8.scrollHeight + 'px' : ''\"\n                        class=\"overflow-hidden transition-all max-h-0\"\n                    >\n                        <div\n                            class=\"px-4 pb-4 pt-2 text-gray-700 overflow-hidden\"\n                        >\n                            <p>Aceptamos tarjetas de cr\u00e9dito o d\u00e9bito Visa, Mastercard, American Express, Visa Electron y similares. R\u00e1pido, f\u00e1cil y seguro: puedes pagar tu compra a trav\u00e9s de Stripe y PayPal.<\/p>\n<p>Puedes pagar en 3 cuotas. Disponible para: Espa\u00f1a, Portugal, Francia, Italia, Pa\u00edses Bajos, Reino Unido, Grecia, Dinamarca, Irlanda, Ruman\u00eda, Polonia y Rep\u00fablica Checa.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"rounded-lg overflow-hidden shadow-xl\">\n                    <div \n                        x-on:click=\"selected === 9 ? selected = null : selected = 9\" \n                        class=\"w-full flex justify-between items-center p-4 bg-white hover:bg-gray-50 transition leading-snug cursor-pointer\"\n                        style=\"background-color: ; color: ;\"\n                    >\n                        <span class=\"font-semibold text-gray-800\">\n                            9. \u00bfRealizan env\u00edos internacionales?                        <\/span>\n                        <svg \n                            :class=\"selected === 9 ? 'rotate-180' : ''\" \n                            class=\"w-5 h-5 text-gray-500 transition-transform duration-300 ease-in-out\" \n                            fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"\n                        >\n                            <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 9l-7 7-7-7\" \/>\n                        <\/svg>\n                    <\/div>\n                    <div \n                        x-cloak\n                        x-ref=\"container9\" \n                        x-bind:style=\"selected == 9 ? 'max-height: ' + $refs.container9.scrollHeight + 'px' : ''\"\n                        class=\"overflow-hidden transition-all max-h-0\"\n                    >\n                        <div\n                            class=\"px-4 pb-4 pt-2 text-gray-700 overflow-hidden\"\n                        >\n                            <p>Si, hacemos env\u00edos a Europa, Reino Unido, Uruguay y Argentina. Encuentra m\u00e1s informaci\u00f3n en <strong><a href=\"https:\/\/calvagni.com\/es\/politica-de-envios\/\">Pol\u00edticas de env\u00edo<\/a><\/strong>.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                    <\/div>\n    <\/section>\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10%\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Preguntas Frecuentes Si no puedes encontrar la respuesta aqu\u00ed, cont\u00e1ctanos<\/p>\n","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"class_list":["post-3124","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/calvagni.com\/es\/wp-json\/wp\/v2\/pages\/3124","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/calvagni.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/calvagni.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/calvagni.com\/es\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/calvagni.com\/es\/wp-json\/wp\/v2\/comments?post=3124"}],"version-history":[{"count":0,"href":"https:\/\/calvagni.com\/es\/wp-json\/wp\/v2\/pages\/3124\/revisions"}],"wp:attachment":[{"href":"https:\/\/calvagni.com\/es\/wp-json\/wp\/v2\/media?parent=3124"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}