Frequently Asked Questions
If you can´t find your answers here, please contact us.
1. Where can I buy Calvagni?
2. What size should I buy?
We develop a special chart with sizes recommended for each body type. Search in your favorite product the measures which best fits you.
3. Where is my order?
Once your order has left our facilities you will receive an email to inform you that your item has been shipped and it will provide you the information of your tracking number.
4. My package is missing, can you help?
We are so sorry! You can contact our customer services here.
5. I want to return my product. How do I proceed?
Don´t worry. At Calvagni we offer a 45-day return policy for Europe, and 20 days to USA & Uruguay. You can contact our customer services here.
6. If I want to change sizes or colors, how do I proceed?
Yes! You can make a change of size or color for each order placed for free. To do this, follow the instructions here.
7. Can I extend or change my order once confirmed?
Contact us and we will do our best! You can change your order during the first 30 minutes after your purchase. We can not guarantee exchanges after that time, as the order will be already being prepared. Anyways contact us for help.
7. Can you help with a damaged product?
You are entitled to reimbursement of the value of the defective or delivered product that does not match the order you placed.
In this case, the return of the product must be done by you in accordance with the established procedure, and you will not be responsible for the costs of returning the products.
The products have the legal guarantee, and to use it, it´s essential to keep the proof of purchase and the delivery note of the products.
You can return the defective product for six (6) monthes.
8. What payment options do you accept?
Payment must be made by credit or debit card Visa, Mastercard, American Express, Visa Electron and / or other similar cards, or through the system of Stripe
9. Do you do international shipping?
We ship to Europe, USA and Uruguay. Find more information on the Shipping Policy page.