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TERMS & CONDITIONS


PURCHASE CONDITIONS

Users must read the general terms and conditions of purchase available on this website, being the owner of the site exonerated from liability for ignorance of them by the user.

The user must accept these particular conditions in order to purchase the products.

PRODUCT INFORMATION

The descriptions of the products offered on the website are based on the information and documentation provided by the suppliers.

The photographs, graphic or iconographic representations and videos related to the products, as well as trade names, trademarks or any type of distinctive signs incorporated in the website are intended to provide the most indicative information possible.

If, due to force majeure circumstances, the product is not available after the purchase is made, the user will be informed of the total or partial cancellation of the order by email. Partial cancellation does not entitle the cancellation of the entire order, without prejudice to the exercise of the right of withdrawal that corresponds to the user in accordance with the provisions of these General Conditions.

PRODUCT PRICES

The prices of the products offered through the web include any other applicable taxes and are subject to VAT. For purchases made from Canary Islands, Ceuta and Melilla, prices are net. Prices are subject to change at any time. Prices do not include shipping costs of the products. These costs are detailed in the payment process and must be accepted by the user at the time of order.

The company reserves the right to change prices at any time. The products will be invoiced at the price in force at the time of registration of the order.

PURCHASE OF PRODUCTS AND RATIFICATION OF ORDERS

The purchase of products through the website is made following the procedure established in the “buy” section.

An email will be sent acknowledgement of receipt and confirmation of purchase to the user, within 1 hour of receiving the validation of the order. Please note that this does not mean that your order has been accepted, as it constitutes an offer you make to us to purchase one or more products. All orders are subject to our acceptance, which will be informed via email confirming that the product has been shipped (the “Confirmation of Shipment”). The contract for the purchase of a product between you and us (the “Agreement”) will be officially formalized only when we send the Confirmation of Shipment.

Only the products listed on the Shipping Confirmation will be the subject of the Contract. We will not be obliged to provide you with any products that have been ordered until we confirm the shipment of the product in a Shipping Confirmation.

PRODUCT MANAGEMENT THROUGH THE WEBSITE

Orders are handled on a first come, first served basis and shipments are made daily.


PAYMENT METHODS

The accepted payment methods are:

Visa, Apple Pay, Google Pay, American Express, MasterCard, Maestro, Bancontact, Visa Electron.

You will be redirected to the payment system in question, where you must provide all the necessary information to be able to make the payment. At the moment the “Confirm purchase” button is pressed, the Contract will be confirmed for all purposes.

Once the purchase is confirmed, the order cannot be modified or canceled outside of the cases provided for in the Law or in these General Terms and Conditions of Contract.

The payment of the shipping costs and the price of the products purchased through the website is made once you receive a confirmation email and receipt of the purchase.

The owner uses all commercial security measures available in the sector. The payment process works on a secure server, using the Secure Socket Layer (SSL) protocol. The secure server establishes a connection so that the information is transmitted encrypted (depending on the system used) and ensures that it is only intelligible to the client’s computer and the website. In no case does it depend on CAROLINA CALVAGNI S.L.

Once the purchase process is completed, a printable electronic document is generated, in which the contract is formalized


CANCELLATION AND EXTENSION OF ORDERS

You can cancel or extend accepted and confirmed orders when you have not yet received the “Shipping Confirmation” email, typically within 30 minutes.

To cancel or extend your order, please send us an email to shop@calvagni.com

Write us and we will do our best!

RETURN OF GOODS

A) Right of Withdrawal

The user has a maximum of  forty five (45) working days from the date of delivery to, totally or partially, return the products purchased, in accordance with the applicable legislation following the procedure established in these general conditions of purchase.

The user shall not have the right to withdraw in the cases established in the applicable regulations.

In case of returning a product, the following requirements must be met: the product must be in the same condition in which it was delivered, You must use the packaging provided or the one that guarantees the return of the products in perfect condition. The provided return form must be included with the products delivered within the package.

Personalized products do not allow changes or returns, as well as underwear, regulated in arts. 102 and 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

B) Money refund to user

Provided that the user has followed the procedure to withdraw the purchase or cancel it, and the requirements set forth in these General Conditions have been met, the price paid by the user corresponding to the returned products will be refunded.

The user shall not be entitled to reimbursement of the price of returned products that are not in the same condition in which they were delivered, if the established procedure has not been followed or if the requirements set forth in these General Conditions have not been met.

Partial returns of an order will result in partial refunds of the price.

The company will administer the money back order through the same payment system used by the user to purchase the products, within forty-eight (48) hours from the confirmation of arrival at the store of the returned order. The application of the price refund on the user’s account or card will depend on the card and the issuing entity. The period of application of the price refund will be up to seven (7) calendar days for debit cards and up to thirty (30) calendar days for credit cards.

C) Return of defective products

The user is entitled to reimbursement of the price of defective products or products delivered that do not correspond to the order placed by the user.

In these cases, the return to the owner of the products must be carried out by the user in accordance with the established procedure, although the user will not be responsible for the costs of returning the products.

Provided that the user has followed the established procedure and the requirements set forth in these General Conditions have been met, the price corresponding to the returned products that are defective or do not correspond to the order of the products placed by the user will be reimbursed, in accordance with the provisions of the previous section.

The products have the legal guarantee of lack of conformity manifested within a period of 2 months from the date of delivery and in accordance with the provisions of the applicable regulations.

To use the warranty, it is essential to keep the proof of purchase and the delivery note of the products.

The user can return the defective product within a period of 3 months from the date of delivery.

D) Return of promotional products.

In case of returning a product/products/purchase that participates in a promotional campaign, the following rules apply:

– The amount to be refunded will be the one that was paid by the client.
– If the action included gifts or benefits, the total amount will be refunded, as long as the return includes the total number of products, including the one that was on promotion/gift.
– In the event that the return is partial, the value will be returned minus the price of the promotional product or gift not returned.
– If the promotion included a % discount, the calculation will be made in proportion to the returned products.

The product must be in the same condition in which it was delivered, the packaging provided must be used or that guarantees the return of the products in perfect condition


MODIFICATION OF THE GENERAL CONDITIONS

The company reserves the right to modify, at any time and without prior notice, the presentation and configuration of the website, as well as the General Conditions and the Privacy Policy. Users must read these General Conditions carefully each time they access the website. In any case, the acceptance of the General Conditions will be a necessary and preliminary step for the acquisition of any product through the website.

COMMUNICATIONS BETWEEN THE OWNER AND THE USER

All communications between the company and the user with respect to these General Conditions or the acquisition of products through the web, will be made in writing through the contact section.

APPLICABLE LAW AND JURISDICTION

These General Conditions are governed by Spanish law.

In the event of a dispute or disagreement arising from the purchase of products through the website and/or these General Conditions and for the resolution of any conflict, the parties agree to present, at their own discretion, and waiving any other jurisdiction to which they are entitled, to the courts and tribunals of the city corresponding to the user’s address.